HELP & SUPPORT

Frequently Asked Questions

gethelp.lu is a service aggregator providing an online platform which connects companies/individuals who provide services listed on its website with customers seeking such services.
No. gethelp.lu is an online aggregator which connects the service professionals and customers. It does not employ the service professionals either directly or indirectly. We endeavor to work with the most professional and customer friendly service providers in the region, however, we do not own, manage or endorse any of the service listings mentioned on the site. We strive to make available relevant information and customer feedback that will help customers make informed decisions.
gethelp.lu is a service aggregator that works with multiple partner service professions/companies to deliver quality service offerings in the region. While we do extensive assessments/customer feedback to evaluate the professionalism and quality of our partners, we do not own the actual service delivery itself and hence cannot take responsibility for any disputes/damages arising as a part of provision of the service. You will need to follow up with the service provider directly to settle your grievances. We can take feedback on your behalf to review our partnership with service providers who do not meet the high professional standards expected of them. Please refer to Terms and Conditions for more details.
Gethelp.lu does not charge any fee for availing services through our platform. Our team is fully focused on passing on accurate service provider quotes to customers at no added cost to customers.

You can modify your appointment by doing the following steps

  • Log into your profile.
  • Go to your jobs page.
  • Select the particular job you want to modify
  • Click on edit job.
  • You can modify your appointment at no extra charges until 24 hours before the appointment.

You can cancel your appointment by doing the following steps

  • Log into your profile.
  • Go to your jobs page.
  • Select the particular job you want to modify
  • Click on edit job.
  • You can cancel the same at no extra charges until 24 hours before the appointment.
Gethelp is a service aggregator(refer terms and conditions) that works with multiple partner service professions/companies to deliver quality service offerings in the region. We do not have any stakeholding or ownership on any service professionals listed in our website and engage in a professional agreement to deliver customer delight.

gethelp connects independent service professionals with customers in need. Customers are requested to do the due diligence while selecting a service provider of their choice;
gethelp will not be responsible for any consequences arising out of the service transaction

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